How Recordbase empowers Auckland City Mission's mahi
The Housing Support team, which has over 50 client facing staff, uses Recordbase to log client information and track service delivery. Having all the data in one place makes it easier to provide a comprehensive snapshot of their activities. When Cameron is asked for supporting evidence, he can quickly pull up the relevant data.
As the demand for evidence has grown, one of Cameron’s biggest challenges has been developing standardised measures across services and getting Housing Support to consistently record data, since the team is diverse, with members from different professional and social backgrounds. Cameron points out that ensuring consistent, high-quality data collection has been crucial for reporting, and he worked closely with Wild Bamboo to set up Recordbase in a way that fits their services and aligns with the information they need.
The Mission has also made good use of the dashboards enabled within Recordbase. “Each staff member in Housing Support can see the KPI dashboards when they log in, and it’s very interactive, people are really engaging with it. It’s also improved our performance in terms of data recording, ensuring information is entered in the right areas.”
Cameron has taken things a step further by integrating Power BI with their Recordbase dashboards. “Linking Power BI to Recordbase has been beneficial for understanding trends in our services from a performance perspective. Since we’ve been using it for a while, we now have enough data to interpret and use for decision-making.”
For instance, the data has been used to identify gaps or areas where more resources are needed. Across teams, data is frequently requested for fundraising, contract work, and audits. The data has also informed training, new processes, and service trends, which helps Cameron’s work in quality and performance.
“After we noticed gaps in health information being recorded, we started regular reviews to better understand people’s health needs and tailor our plans accordingly, which are recorded on Recordbase. As a result, we can now make data driven decisions to support our client population. We have used insights gathered from Recordbase data to inform training and process such as safeguarding children."
