March 2026

The issue with impacting Incident categories has now been resolved. These are now saving correctly when you add or edit incident records.

The team has identified the part of Recordbase that was affected by this issue and made a small targeted change to ensure that records are correctly saving.

We deeply apologise for the inconvenience this has caused. If you would like help identifying affected Incidents please get in touch by emailing support@wildbamboo.co.nz

Thursday October 30th 2025 ~5:00am - ~1:30pm

Recordbase experienced a service disruption following a failure with the Microsoft Azure cloud service. The Recordbase solution is deployed within Azure, Recordbase customers access the system via Azure services. Websites and other internet services around the world were also impacted. The Wild Bamboo support team responded to a high volume of support inquiries throughout the day.